Where do I begin? I ordered about $7,000 worth of furniture in February 2012. It is now June of 2012 and I've received 2 bed frames and am still waiting for a sectional, a sofa and a loveseat. When the beds were delivered (3 months after I ordered them) one was cracked. They delivery crew noted it and said someone would call me to come fix it, even though I requested a new one. They never called so 2 weeks later I called them. A week later a technician came out and said, "That can't be repaired"....um yeah, I could have told him that when it was delivered. He then told me that it will take 2 to 3 weeks for the paperwork to process and then they will order it again. So, I'm guessing that will take another 3 months to deliver. So all in all it will take 8 months to get a bed frame.
Every time I call (take not that I have to call) to check on the status they give me an estimated date and then that date passes. I call again and have done this drill multiple times. They did finally tell me this week my sectional came in without the ottoman but they will give me the showroom ottoman. I asked if they would give that to me for free and they said they would knock $80 off the price. REALLY - $80.
I will NEVER shop there again.