Somerset, Texas
Not resolved

I bought over $2000.00 worth of furniture from The Roomstore, in San Antonio,Tx. Paid $200.00 for an extended warranty in 09/09.

For a total of 5 years coverage. Tried to fill a claim 01/11, but it was rejected. The leather is cracking and separating on the footrest. This is defective material!

A very small claim to lose a customer over. I will never buy anything from them or recommend to anyone to them. They are not an honest company.

The person i spoke with was not very helpful and acted as if i was a bother to him. I was not allowed to speak to anyone else.

Monetary Loss: $1000.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

I purchased a recliner from the Lano store and they refuse to honor their warrant too.

Soperton, Georgia, United States #405561

I am the Director of Customer Loyalty for RoomStore. Please contact me in reference to the Guardian leather claim denial. I can be contacted at

You May Also Like