Roomstore Alma School Rd Mesa AZ not only avoids honoring their warrantee, but their customer service Manager (Tim?) avoids returning calls.
If you insist on making a purchase at the Alma School location demand that any and all warrantee information be specifically spelled out. Take the time to read, ask questions and don't assume. The Roomstore service pledge states that upholstered goods are warranted lifetime for defects in cushions, frames and springs.
Evidently it must be the lifetime of a flea.
Now they claim that the cushions in question are not the cushions that they refer to in their warranty( figure that one out),
Repeat business and referrals are based off of trust, respect and honesty which the Roomstore and Tim? could use some coaching in.
Imagine-not even the courtesy of returning calls=great customer service?????????
Monetary Loss: $3500.