The Roomstore on Rayford rd and I45 in Spring Texas
On January 2 2011 I purchased a set of coffee/end tables from the Roomstore. They were delivered on January 8. All four glass inserts did not fit properly. They rocked.up and down.
January 15 they came out to redeliver another set. This time the glass did not fit into their slots.
On the 18 they were supposed to redeliver again. I didn't hear from the driver so I called.the delivery warehouse. They had me scheduled for the 22. Nothing they could do.
I called.the warehouse on Saturday the 22. Renita said they would deliver between 2pm and 6pm. At 530 I called again. Renita then tells me she made a mistake and they wouldn't be able to come.
At this point its rescheduled for the 25. I am tired ofall the hassle and tell them to cancel my purchase and pick up the tables. They will be at my house to get the tables on the 25. I explained that noone would be home until 4pm. The warehouse said they would make a note.
On the 25 I get a call from the driver to tell me he will be at my house between 1pm and 5pm. Again I explained noone would be home until 4pm and that this was notes in their system. He tried to reschedule. I called the warehouse and Jennifer got them to pick up the tables after 4pm.
Here it has been a whole month. I've been charges 3 times for the tables. I've been promised a full refund by re Rayford store manager Doug. Also received a call from my salesman Bob Herrel offering a full refund on the same day. Ive received most of my refund but am still waiting on the final 100 dollars. This is rediculous. Also I can't find any contact information for the Roomstore corporate office.