In June 2010 I purchased 3 living room tables in Avondale Az. Two of the tables have damages due to the the wood being extremely soft. I called them and they sent someone to inspect them. They called to tell me WE damaged the tables and they can not do anything about it. I'm really pissed. WE didn't do a thing to these tables.
We are seniors, have no children left at home nor do we have pets. So now we are stuck with these tables that we paid over $900.00 for.
I will never buy anything from them again. Mor furniture has better quality furniture !! The sales people are pushy and follow you around like puppy dogs and they have lousy customer service at The Roomstore!
How they stay in business is beyond me!