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there couch smelled like a skunk later finding out what it was after coming back to iowa to see my vet. The smell was so bad it ended up killing our dog they never would admit there was a problem so we were never reimbursed. Then this store moved across the street in...
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#1118050
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The Roomstore - Poor Experience

I called 3 days before a delivery to postpone it because I had a death in the family. I notified the rep on the phone of the death. They refused to reschedule the delivery. They gave my order to someone else. I could not get my order for 45 days after. I cancelled it and went somewhere else. If you need to reschedule they will not do it. Go somewhere else for your furniture.
#1111944
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Furniture Set Review

Sales man lied about the price and what i would be getting with my living room set. When they delivered my living room set. It was two different colors and missing pieces. I was told one thing and told if i want it i had to pay additional cost. I need other items but it wont be from here i will take my business elsewhere. Also poor customer service!!!!
#890064
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Bought a mattress 4 years ago from the Roomstore. The mattress warrant is for 10 years. I called the warranty department 4 months ago because the mattress is sagging and lost all its firmness. They sent an employee to look at it and he said it was sagging and the...
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Anonymous
Anonymous

any luck i am in the same boat with my mattress

Product
#824104
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Between late 2012 & 2014, I purchased about $15,000 of furniture from The Roomstore at their Prescott, AZ location. I am generally pleased with the quality of merchandise & service. However, I just purchased a dining room set from them on 2/11/16 knowing they were in...
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#823253
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I had a good experience with Heath the sales person however, warranty which I still have paid for...and I scheduled recently for furniture to be repaired, I called and set up an apt for 2/13 however unsure if they are coming because I called this week and they said...
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Anonymous
Anonymous

Did they ever come out? I'm having the same issue. First time I have EVER bought an extended warranty and I can't get them to come out to repair some stitching that's coming u...

4.3
I liked
  • Salesperson heath
I didn't like
  • Furniture quality
#777005
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Today is January 8, 2016 and I was supposed to be having a seat replaced in the leather recliner I purchased from the Room Store. Came with a 5 year warranty! Started back in about June or July of 2015. Contacted them to explain what was going on and a representative...
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Anonymous
Anonymous

I have also been getting the run around from The Room store and was told by Tim Walters The director of customer service that he and the Owners don't care about customer servi...

Anonymous
Anonymous

Just spoke with the room store today as well and they told me same thing, bc of bankruptcy they won't honor warranties out of town.... needless to say I'm less than impressed ...

I didn't like
  • Poor customer service
#766721
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Don't purchase the warranty on the leather protection. They, tell you that your money will be reimbursed after 5 years. I, was given the story that my paperwork would come with the protection kit on delivery . BS , THIS IS PURE PROFIT FOR THE COMPANY. THEY CHANGED...
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1.0
#765618
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Chair Review

We purchased leather furniture and the chair and ottoman didn't match the sofa and love seat. After sending them back 5 different times trying to get a match I told them I wanted my money back. Apparently they are filing bankruptcy and we won't be getting our money
#763366
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The Roomstore Furniture Review

Bought $10000.00 in furniture from here, they advertise 5 year warranty guaranteed, yet when i call they say it is only 3 years, disgusting to advertise this and not fix furniture they sell even for such a huge purchase.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#748087
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