I Bought a Chaise, along with my living room furniture, about 1.5yrs later the Chaise was coming apart. I call the Warranty Dept, and they sent someone from US Furniture to do the repairs.
The Tech just Stretched and Stapled it back together. a few months later, it came apart, and I called the warranty dept. again. I wanted to talk to a Supervisor, since the work was not completed in a professional manner.
Left about 5 messages with Melisa.
Finally spoke to Melisa who told me that they are going to replace the entire cushion, this was back May, Spoke to Bonner(very Rude) told me that the store will call me within 48hrs. 7/27/10 we shall see if I receive a call.
Monetary Loss: $325.