San Antonio, Texas
Not resolved

I went to room store about a year ago today to buy a dining set, because my husband and I had a good history with Roomstore, we assumed the same for this purchase.We were going to pay in full for set that day, but were told they could not hold it for three months till July 2010, so the sales-man told us to put it on lay-away.

We did so, and made our payments. In June of 2010, I went to make my final payment so we could pick up the table on time, and was told the table was discontinued and none were in stock till Sept. Furious because we were told our table would be available in July, I went to the manager, Steve, at the time. He was kind enough to try and find a store model and promise it in July.

He told me to hold off on my last payment till we came to pick up in July. On July 2, 2010 I went to pick up my table and chairs and to make the final payment. When we arrived, there was no table, only my 6 chairs. We were then told he had a new table that was a cancelled order, and would be delivered in a week.

Well we made the final payment that day thinking we would have a table in a week. I call two weeks later asking about the table, to find out that it had broken. The manager promised us another floor model and a 3 year warranty, and when the new tables came in Sept, he would replace the floor model. He kept his promise but not in the timely manner he assured.

Now that I have the table, I am now having issues with the wood; it is marked up way to easily. The varnish bubbles from any pressure put on the table, and heaven forbid you scratch the bubble, it peels right off. The table looks as if it is 5 years old, and I have had it 7 months. I can not use one portion of my table because of this issue.

I made a warranty claim on the table in early April, only to be told it was not covered under the manufacturers warranty. I am livid, I have been to Roomstore to test the same table, and it doesn't happen. It didn't happen on the floor model I had, only this table, and I have been told its my issue, that I am doing this. I have other wood pieces from other stores that are used MUCH heavier than this and they have NEVER bubbled.

I didn't pay over $1000 to have a crappy looking wood finish on my dining set. We all work too hard in this day and age, our dollars are valuable. Now appears I wasted a good amount of money on this table, because it will need replacing much sooner than table that was of better quality. I won't be doing business with Roomstore again!

Their customer loyalty failed to keep my high regard.It appears they did "cut corners" this time.

Monetary Loss: $1200.

Had an Experience with The Roomstore?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more The Roomstore - Review about Bedroom Set from Glendale, Arizona The Roomstore "Very poor customer service AFTER they take your money Bedroom set was rough wood on set that was delivered - I was told it was the type of wood so i..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more MyPillow caused bad caused of hives Mypillow "...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more Victor Law Center Pa - GOOGLE HAS BEEN ONE THE GREATEST GIFTS FROM OUR CREATOR Victor Law Center Pa "FROM THE DAY I PASSED THE STATE BAR GOOGLE HAS AND CONTINUES TO IMPROVE BUSINESSES AND PERSONAL LIVES ON PLANET EARTH. VICTORLAWCENTETS.COM TOPCREDITDEBTSOLUTIONS.COM ORPHANSFOUNDATION.ORG ALLLEGALDOCUMENTS.COM OWE THEIR SUCCESS TO GOOGLE..." Read more is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more Haband - Ripped Off Haband "Haband took $14 out of my account for a purchase I did not order. My bank charged me a $34 overlimit fee. I asked Customer Service why,S and the woman..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more