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I had a good experience with Heath the sales person however, warranty which I still have paid for...and I scheduled recently for furniture to be repaired, I called and set up an apt for 2/13 however unsure if they are coming because I called this week and they said refer to the website which tells really nothing. Are warranties being honored or not!

If not, I hope for the reimbursement, because the salesperson said if your furniture breaks or gets scratched you can replace it or call for the warranty to be replaced!! So, I said ok because I have dogs. So, do I get my leftover warranty I purchased money back...? OR will they still come o the 13th of this month!!

I called and no one knows anything other than refer to website. We shall see...

This reviewer shared experience about "terrible recliner and scratches on my sectional after less than a year." and wants this business to issue a full refund as the author lost $900. debec5 is overall dissatisfied with The Roomstore. The most disappointing about the roomstore recliner at The Roomstore was furniture quality , but reviewer liked salesperson heath. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Did they ever come out? I'm having the same issue.

First time I have EVER bought an extended warranty and I can't get them to come out to repair some stitching that's coming unraveled. So frustrating!!

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