I bought a sofa and love seat at the Roomstore and the sofa has bolts falling out and is sagging. They replaced it once and it is happening again, all within one year.
Now they are saying " it is normal wear, nobody lives in that unit. Have lived there three months only. They are a fraud. They do not return calls in a timely fashion, even their technician said their furniture is inferior.
What constitutes normal wear I would hope more than three months. Over rated store, we are paying for their high prices and advertisements they do not stand behind their products they want their money and they give you a "run around" on the phone putting everyone into voicemail.