I bought a sofa and love seat at the Roomstore and the sofa has bolts falling out and is sagging.They replaced it once and it is happening again, all within one year.

Now they are saying " it is normal wear, nobody lives in that unit. Have lived there three months only. They are a fraud. They do not return calls in a timely fashion, even their technician said their furniture is inferior.

What constitutes normal wear I would hope more than three months.Over rated store, we are paying for their high prices and advertisements they do not stand behind their products they want their money and they give you a "run around" on the phone putting everyone into voicemail.

Had an Experience with The Roomstore?

Write a review


Terms of Service
Post Comment

Guys don't believe Terri Jobe or anyone from Roomstore.They all are a bunch of liars.

I ordered my furniture in first week of Dec 2011. I was made to wait with false assurances and finally in May 2012 I had to cancel the order. They keep assuring that the furniture will be there next month but it will never come.

And when it comes you see what quality they deliver.Better spend your hard earned money at some other furniture store.


I am the Director of Customer Loyalty for RoomStore. Please contact me at tjobe@roomstore.com and I will be happy to try and assist you.

You May Also Like

Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Mypillow - Patented interlocking fill scam Mypillow "I Do not like my pillow it got more firm every time it was washed.Was not getting anywhere with customer service so I decided to do a little surgery on..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more TEVa sandals come apart! Teva "I have teva sandlas that are shrinking - yes shrinking! Apparently they do not hold to warm climates in south Florida. I called them and offered to send them pics..." Read more Usave Car And Truck Rental - Extra charges after devastation in Puerto Rico... Usave Car And Truck Rental "Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR. Due to the devastating havoc caused to the island by..." Read more Desertcart - Over a month, missing delivery, No refund, No support Desertcart "Ordered a bunch of stuff, ONE ITEM WAS NOT SHIPPED out from their US consolidation center, rest were delivered in two separate deliveries. Support has only emailed stating that they..." Read more Usaa - Unbelievable Usaa "Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front..." Read more