I bought a bedroom suite from The Room Store in Hagerstown Maryland. I had always heard about The Room Store and when we got one in Hagerstown I went right away.
I thought all the furniture was beautiful...little did I know!!!! This is a place where they make everything pretty and shiny but it is junk!!!! I got my bedroom and the first thing I noticed was the stickers that said made in Thailand. I thought oh well I am sure it will be OK.
Well I was so wrong. First the door on the night stand had to be fixed and then the dresser had to be replaced because the top bowed up and popped out. Because I had not payed for delivery I had to take a day off from work and return it...they would not come and get it and bring me a new one. And then the veneer finish started to peel off..they fix it.
And then...are you ready for this? The doors on the new dresser would not close and the other door on the night stand won't close,the veneer is coming off the head board again, the support rail is splitting on the bed and the dresser has to be replaced again because it is bowed again. I want my money back and I want them to come back and get this nightmare!!! They told me they don't give refunds after 48 hours,but I could return it get something else.
WHY WOULD I WANT to get more trash. Even the guy that came out to fix it said"This is all junk". Please save yourself the head ache and stay away from the room store.
I am still waiting to hear from a manager to call me and never did. I have been reading the other complaints on here and it looks like I am in for bumpy ride.And they say they don't cut corners they cut prices...give me a break.
Monetary Loss: $1000.