I bought a living room set and kitchen table from the roomstore. with the warranty on couches.
The thing is a piece of junk! It has teared apart on all seams and ripped seams on cushions. the service technician, who took a month to show up, said in his report that it was abused. NOT true as a matter of fact we moved it into the basement that no one goes down too, because it was falling apart so easily.
they do not honor the warranty for the stain guard and they do not make quality furniture. I will never buy from them again!
customer service was awful! We will be taking them to small claims court because nails are poking out and springs as well.
Monetary Loss: $4.