My name is Jack Reed. I purchased funiture for my new apartment from the RoomStore in Avondale AZ.
I purchased a sectional, end table, sofa table, dinningroom table and chairs, a bed, bedside table, dresser and a chest of drawers. I was not sure if all the bedroom funiture would fit and was reluctant to purchase it all. The Roomstore salesman told me to buy it and try it. He assured me if it did not fit to call him within 3 days of purchase and he would have it picked up and refund my money.
I called within 24 hours to let him know the dresser did not fit in my bedroom. He said he would arrange to have it picked up. I did not hear from him for a few days. I called the Room Store and was told it was beyond the 3 day return limit and that I could not return the dresser.
I asked to talk to the store manager. The store manager told me the same story. I told him I had called and talked with the salesman within 24 hours of the purchase. The store manager told me that the saleman no longer worked for the store and that I could not return the dresser.
I told him the salesman worked for the roomstore when he told me that he would arrange for pick up of the dresser. I will never buy from the Roomstore again.
Was unable to find any listing online that would allow me to make a complaint above the store manager level.