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Just received delivery of my sofa yesterday - found a whole in a cushion that is attached.Called today and was advised that their policy is for a "skilled" technician to come and and "try" to repair the whole - a month from now and if it can't be repaired then they "may" replace it!!!!!

I could understand if it had been in my home for more than 12 hours - but they delivered it damaged.

Once all of this is decided I have to wait for another 2 to 3 weeks for delivery - that is if they decide a replacement is warranted.

I have no say in their decision.THE last purchase for me!!!!

Monetary Loss: $450.

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Anonymous
#170248

Has the roomstore ever resolved your issue? I have been dealing with my broken sofa since the day they delivered it and I get nothing but a run around(going on month 4).

Anonymous
Soperton, Georgia, United States #162151

I am the Director of Customer Loyalty for RoomStore. Please contact me so I can assist you. tjobe@roomstore.com

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