bought a living room set in Jan. paid over $3,000.00 for the set. after delivery and set up the back of the recliner and one section of the sofa will not stay attached (it is a leather set) and one of the release buttons to allow sofa to recline does not work.
It took two weeks before a service man came out to look at it. at first he was going to just half *** fix the problem, but I would not let him so then I was told that they would have to order the parts to fix from the factory and should hear something in a few weeks.
2 months before I finally got someone to contact me. Since then I have made several calls to customer service and have been told that they are waiting for the part. I called the store where I purchased the set and was told that they could not do anything about it now that customer service was involved.
I am sick and tired of waiting and want my living room set replaced. we have already paid over 4 payments.