filters
state:
Show
city:
Show
there couch smelled like a skunk later finding out what it was after coming back to iowa to see my vet. The smell was so bad it ended up killing our dog they never would admit there was a problem so we were never reimbursed. Then this store moved across the street in...
Read more
#1118050
Reply to reviews
IN February 2015 my wife made a deposit on bedroom furniture at Room Store in Phoenix, AZ. At the time we were living out of Arizona and in process of moving to Prescott Valley in january of this year. When we returned to the store in January of this year we found that...
Read more
2.1
I didn't like
  • Poor customer service
  • Quality of the mattress that we purchased later
#895267
Reply to reviews
Bought a mattress 4 years ago from the Roomstore. The mattress warrant is for 10 years. I called the warranty department 4 months ago because the mattress is sagging and lost all its firmness. They sent an employee to look at it and he said it was sagging and the...
Read more
Anonymous
Anonymous

any luck i am in the same boat with my mattress

Product
#824104
Reply to reviews

The Roomstore - Poor Experience

The Roomstore
#1111944
I called 3 days before a delivery to postpone it because I had a death in the family. I notified the rep on the phone of the death. They refused to reschedule the delivery. They gave my order to someone else. I could not get my order for 45 days after. I cancelled it and went somewhere else. If you need to reschedule they will not do it. Go somewhere else for your furniture.
Comment
Show

Furniture Set Review

The Roomstore
#890064
Sales man lied about the price and what i would be getting with my living room set. When they delivered my living room set. It was two different colors and missing pieces. I was told one thing and told if i want it i had to pay additional cost. I need other items but it wont be from here i will take my business elsewhere. Also poor customer service!!!!
Comment
Show

Chair Review

The Roomstore
#763366
We purchased leather furniture and the chair and ottoman didn't match the sofa and love seat. After sending them back 5 different times trying to get a match I told them I wanted my money back. Apparently they are filing bankruptcy and we won't be getting our money
Comment
Show

The Roomstore Furniture Review

The Roomstore
#748087
1.0
Details
Bought $10000.00 in furniture from here, they advertise 5 year warranty guaranteed, yet when i call they say it is only 3 years, disgusting to advertise this and not fix furniture they sell even for such a huge purchase.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Between late 2012 & 2014, I purchased about $15,000 of furniture from The Roomstore at their Prescott, AZ location. I am generally pleased with the quality of merchandise & service. However, I just purchased a dining room set from them on 2/11/16 knowing they were in...
Read more
#823253
Reply to reviews
I had a good experience with Heath the sales person however, warranty which I still have paid for...and I scheduled recently for furniture to be repaired, I called and set up an apt for 2/13 however unsure if they are coming because I called this week and they said...
Read more
Anonymous
Anonymous

Did they ever come out? I'm having the same issue. First time I have EVER bought an extended warranty and I can't get them to come out to repair some stitching that's coming u...

4.3
I liked
  • Salesperson heath
I didn't like
  • Furniture quality
#777005
Reply to reviews
We ordered a lounge chair in November for my daughter's birthday. Was promised seven days delivery. Now it is the new year and we have heard excuse after excuse. We paid in full for the chair, so I guess they are in no hurry to get us our chair. I will never buy...
Read more
#773909
Reply to reviews
Today is January 8, 2016 and I was supposed to be having a seat replaced in the leather recliner I purchased from the Room Store. Came with a 5 year warranty! Started back in about June or July of 2015. Contacted them to explain what was going on and a representative...
Read more
Anonymous
Anonymous

I have also been getting the run around from The Room store and was told by Tim Walters The director of customer service that he and the Owners don't care about customer servi...

Anonymous
Anonymous

Just spoke with the room store today as well and they told me same thing, bc of bankruptcy they won't honor warranties out of town.... needless to say I'm less than impressed ...

I didn't like
  • Poor customer service
#766721
Reply to reviews
Don't purchase the warranty on the leather protection. They, tell you that your money will be reimbursed after 5 years. I, was given the story that my paperwork would come with the protection kit on delivery . BS , THIS IS PURE PROFIT FOR THE COMPANY. THEY CHANGED...
Read more
1.0
#765618
Reply to reviews
Have spent a ton of money at the roomstore. We have had to return things it least once every time. They try to deliver things with dents and that are wrong! TOTALLY WRONG order! They deliver things that are less then what we paid for. THis happened 3 times. A Broyhill...
Read more
2.1
#728437
Reply to reviews
Purchased the 5 yr warrenty with our sofa that we pay alot of money for, the backs of the reclyners are breaking called to get it serviced, only to find out they are only in my area 2x a month on a tuesday morning i work night shift and i can only get them here in dec...
Read more
1.0
#681203
Reply to reviews