The Roomstore Complaints and Reviews

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The Roomstore
Main address: 12501 Patterson Avenue 23238 Richmond VA
(866) 287-3203, , websales@roomstore.com
  • 370+1 mobile complaints
  • $250K claimed losses
  • $665 average
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  • Aug 20
  • Furniture and Decor
  • Warranty Honor
  • 9

Ref; The Roomstore Alma School Rd Mesa Az Today 8/20 Wednesday, I heard back from their customer service manager Tim, he stated that the only cushions under warranty are the seats and after several minutes of splitting hairs I realized talking to Tim was a waste of time just as many other unsatisfied consumers have stated. Tim- Roomstore were not willing to budge. Oh Well, lesson learned.... Read more

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  • Aug 19
  • Furniture and Decor
  • Mesa, Arizona
  • Defective Cushions
  • 7

Buyer Beware, Roomstore Alma School Rd Mesa AZ not only avoids honoring their warrantee, but their customer service Manager (Tim?) avoids returning calls. If you insist on making a purchase at the Alma School location demand that any and all warrantee information be specifically spelled out. Take the time to read, ask questions and don't assume. The Roomstore service pledge states that... Read more

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  • Aug 18
  • Furniture and Decor
  • Mesa, Arizona
  • Furniture Warranty
  • 1
  • 1
  • 14

Martin S. Gold Canyon,AZ 8/17/2014 We Purchased several thousand dollars worth of furniture from the Alma School Rd RoomStore, in this particular case I have a problem with my $3500 leather sectional. Before I called customer service I read their enclosed warranty which states; "Our Service Pledge to You" The RoomStore also warrants all upholstery frames, cushions and springs for their... Read more

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  • Jul 21
  • Furniture and Decor
  • Phoenix, Arizona
  • Couch Purchase
  • 1
  • 1
  • 56

On March 31st, we purchased our couch. Our experience at the store was very easy and our sales person seemed knowledgeable. We found a sectional that we liked and were able to customize it for ONLY a $100 more. Our sales person told us that we would have the couch within 4-6 weeks. After about 3 weeks I called the store to ask for the status of our couch. This is when all the problems started.... Read more

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  • Jul 15
  • Furniture and Decor
  • Prescott, Arizona
  • Furniture Warranty
  • 23

Purchased a 5 year extended warranty. When the arm on the sofa split and we made a claim they refused to cover anything other than what the manufacturer already covered. Customer service Manager Tim Wilson was rude and made it clear that honoring the warranty was NOT the priority. Each time I spoke with them the reason for non coverage was different. First it was because the warranty was only 3... Read more

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  • Jun 29
  • Furniture and Decor
  • Artesia, New Mexico
  • Mattress Set
  • 26

Purchased a bed and mattress set from the Casa Grande, AZ store on a Friday, set deliver for Sunday. Called and spoke with an associate who said that all my items were not delivered to the store then spoke with the manager who said a different manager in the store had it removed from the delivery truck the day of delivery. He offered $50 credit and delivery for Monday. I had already gotten rid of... Read more

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The casa grande room store is the last place I'd ever go back to shop the last time I was there the managerdtdropped drugs out of his pocket on to a couch and he still works there Add comment

  • Jun 17
  • Furniture and Decor
  • Phoenix, Arizona
  • Livingroom Sofa And Chair
  • 26

I was a good customer of The Roomstore. Note I say was. Over the last 15 plus years I've purchased several pieces of furniture from the N. Tatum, Phoenix, AZ store. Most recently, I ordered almost $3,000 in merchandise including a bed and some living room furniture. The bed was delivered no problem. The sectional and large chair are another issue entirely. I was told the delivery time for the... Read more

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  • May 06
  • Furniture and Decor
  • Houston, Texas
  • Furniture Delivery
  • 29

Purchased a living room set on 4-11-2014. Was explain by salesperson "Gus" all was in stock and set to be delivered on May 1st. Took day off from work to wait for items to be delivered. Got 4 different phone calls periodically up to this date to confirm that delivery team would be bringing furniture out that date. .Waited all of May 1st till delivery team show up at about 7:00pm that evening.... Read more

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  • Dec 04, 2013
  • Furniture and Decor
  • Phoenix, Arizona
  • Couch Delivery
  • 40

What a nightmare! Ordered 10-16-13 with a requested delivery date of Nov 3rd. Have given me "next week" promises because sofa wasn't available. I had company coming the 14th of Nov. and since I moved to this house on Nov 1st I assumed this was a good delivery request. Well they sent over the love seat and ottoman in mid-Nov but at the end of Nov, I said to take these pieces back since now... Read more

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