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THE ROOMSTORE

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285 complaints

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THE ROOMSTORE social reviews and reports. Join community by posting your own comments or complaints.

Roomstore is a chain of furniture stores. It was established in 1992 by a family that has been in furniture business since 1910. Roomstore operates its on-line sales through the domain RoomStore.com. The company is one of the leading Web's furniture stores. Roomstore has numerous warehouses and locations to provide fast quality delivery and good customer service. The company provides a complete range of wooden and upholstered furniture for all the rooms of the house: beds, dressers, nightstands, mirrors, buffets, sideboards, dining tables, chairs, and many other furniture items.

Besides, the Roomstore operates the furniture stores in 8 U.S. states.
Please try to contact THE ROOMSTORE Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

THE ROOMSTORE Complaints & Reviews

THE ROOMSTORE Reviews

Anonymous
THE ROOMSTORE - Room Store not delivering furniture as agreed
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

Room Store in Waco is closing. I bought a dresser there on May 1, 2012. Was told by sales clerk will be in less than two weeks. Now been 15 days, store manager says it may be he...

#318571
May 15, 2012
9

Sadconsu...
THE ROOMSTORE - Roomstore Lies!
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I ordered $1500 worth of furniture on April 14, 2012. Was told by the manager that day it would be here in 3 weeks. It has now been a month and they have told me 3 times oh its c...

#318305
May 14, 2012
33

Ndstreme...
Screwed by THE ROOMSTORE
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

bought a memory foam mattress from the roomstore was over a 1000 dollars they told me it would stay firm i bought because i have had back surgeries and needed a good bed they sai...

#317427
May 09, 2012
33

Anonymous
THE ROOMSTORE - Tired of the LIES!
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I ordered and paid for $8100 in furniture from Roomstore in Richmond, VA on Jan. 7, 2012. Most of my furniture was not in stock because I was told their warehouses were sold out o...

#315095
Apr 27, 2012
114

Albrueck...
THE ROOMSTORE - The Room Store mess
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I purchased a king size bedroom set from the Room Store on 1/22/2012, but it was not delivered until 04/26/2012 because the merchandise was not in stock, and I wanted the whole set...

#315079
Apr 27, 2012
104

Anonymous
Don't shop at THE ROOMSTORE
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I bought a sofa and love seat at the Roomstore and the sofa has bolts falling out and is sagging. They replaced it once and it is happening again, all within one year. Now they ar...

#313111
Apr 18, 2012
152

Hannalin...
THE ROOMSTORE - ROOMSTORE is a scam business
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

My whole experience at Roomstore was a disaster. My husband and I just bought a new house so we shop around for new furniture. We stop at local roomstore on the 2/25/12, and was to...

#313041
Apr 18, 2012
176

KiKiBear
THE ROOMSTORE - SHAME SHAME SHAME ON ME FOR SHOPPING HERE
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

At the end of February we were in the market for new furniture for our living room. We popped into the RoomStore in Waldorf, MD to take a look and immediately fell in love with the...

#312524
Apr 16, 2012
181

Gala Davis
Stay Away From THE ROOMSTORE .
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I bought a bedroom set from the roomstore and purchased the warranty. I had problems with the bedroom set as soon as they delivered it. Had the headboard replaced 3 times, then the...

#311325
Apr 11, 2012
182

Angry2012
THE ROOMSTORE - It takes for ever for Roomstore
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I am so frustrated with roomstore... I feel bad for myself for having chosen Roomstore. I purchased living room set in early Sept of 2011 (around labor day weekend). The de...

#310338
Apr 06, 2012
209

Akmcg
THE ROOMSTORE - I officially hate this place
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

2 years ago we spent $7,000 at RoomStore on 3 rooms of furniture. We were pleased. Today we went back to get a side table to match our formal dining set we bought here. We also de...

#309779
Apr 03, 2012
251

Smorning...
THE ROOMSTORE - Do Not order from this company
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

We ordered 4 rooms of furniture 9 months ago with their premium warranty. Upon delivery the couch was broken. I called the warranty co and it took them a month to fix the problem a...

#307741
Mar 26, 2012
192

Krystal6...
THE ROOMSTORE - Overcharged & lied about delivery date
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

Saw a bedroom set on The Roomstores website that I fell in love with but before purchasing it, I wanted to see it in person. Me and my husband go to the local RoomStore in Temple, ...

#307473
Mar 25, 2012
266

Chance41
THE ROOMSTORE - Update to recent Posting
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I would encourage anyone who has had an unfortunate experience with The Room Store to contact the following:Mr. Stephen A. Giordano Chief Executive Officer

#306404
Mar 21, 2012
394

Chance41
THE ROOMSTORE - My $2500.00 debacle with the Room Store
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I recently purchased a full size mattress and box spring, queen size sleigh bed with mattress, couch, coffee table and end table. NONE of the furniture came in on time. The end t...

#306398
Mar 21, 2012
242

Melspissed
THE ROOMSTORE - Room Store Customer Service and Customer Loyalty is a joke
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

In october 2011 we purchased a couch and loveseat from the roomstore and found the loveseat to be faulty. After numberous calls on our behalf over the last several months we have ...

#305244
Mar 16, 2012
249

Anonymous
THE ROOMSTORE - Roomstore customer service sucks!!!!
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

My husband and I purchased a house in Williams, Arizona. The closest Roomstore was in Prescott, Arizona. The sofa came with a 5 year warranty. Two pieces of the couch were in ne...

#305104
Mar 15, 2012
234

Anonymous
THE ROOMSTORE - Cancellation policy is 48 hours and you cant cancel even if items scheduled for delivry in 2 weeks!!
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

We purchased furniture from Rooms to Go and then read very negative reviews on both the store and on the quality of the items we purchased. We tried to cancel within the 48 hour p...

#302387
Mar 05, 2012
263

Brindyns...
THE ROOMSTORE - I WILL NEVER SHOP AT ROOMSTORE AGAIN
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

On february 12,2012 I went into Roomstore on VIrginia Beach Blvd in Virginia Beach, Virginia just to look around and ended up falling in love with a living room set. I proceeded t...

#301651
Mar 02, 2012
331

Anonymous
THE ROOMSTORE - Room Store is the WORST furniture store
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I ordered a sofa and love seat back in November of 2011. No one ever gave me a delivery date and every time I called to inquiry about such, they claimed my furniture would arrive i...

#301402
Mar 01, 2012
287

Maddmama10
THE ROOMSTORE - Roomstore sofa
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

So I bought a sofa and chair (WittmanII) from the roomstore about 20 months ago.. after the first year the sofa started sinking in the middle, so I thought about buying another one...

#300989
Feb 29, 2012
236

UNHAPPYC...
THE ROOMSTORE - RoomStore is a SCAM with RUDE and Unreliable Managers and Associates
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I made a purchase from the RoomStore located at 9901 West Broad Street in Glen Allen, VA. We thought we were purchasing a bedroom set that would “grow” with our now 2 year old ...

#300803
Feb 28, 2012
272

Boucher1
THE ROOMSTORE - Female, Asst Mgr?, Gateway Mall, Prescott, AZ
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

Prescott, AZ, on 2/26/2012 a little after 10AM I came to store. Looked at platform bed advertised for $197 newspaper ad. Sign on bed said $97. I went to question, and approached fe...

#300493
Feb 27, 2012
246

Anonymous
THE ROOMSTORE - The room store, bankrupted, nor surprised
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

How do you expect to stay in business with employees who are rude to customers??"Look guys, this chair has been sold and you can't sit in it. The customer just walked by ...

#298493
Feb 19, 2012
309

Bshbby26...
THE ROOMSTORE - What a disappointment!
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I will never ever again order from Roomstore. This is the second time that I have placed an order with them and have to wait two months before it can arrive from the manufacturer. ...

#298235
Feb 18, 2012
248

Anonymous
THE ROOMSTORE - Annoyed me
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

The commercials are so annoying. What a *** place. The name is dumb and that lady from the ads is hideous. No wonder they went bankrupt. She is awful, unattractive and her voice...

#297946
Feb 17, 2012
220

Not Happ...
THE ROOMSTORE - WE PURCHASED FRUNITURE FROM ROOM STORE12-12-2012 AND STILL 2 MONTHS LATER NO FURNITURE
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

We went to purchase furniture at the ROOM STORE as a Christmas present on 12-12-2012. They said the suit we picked out we could not get for a few weeks. I wanted it before Christma...

#297565
Feb 15, 2012
335

Yesqueda
THE ROOMSTORE - Being Military throw out the store.roomstore
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I was in the roomstore with my daughter. Looking at sale items. We were throw out the store.I told I was military dep. please don,t go to roomstore. They don,t like military. this...

#296418
Feb 12, 2012
334

Anonymous
THE ROOMSTORE - Room Store in Sterling, Virginia
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

They delivered the wrong mattress. When my husband complained, finally they agreed to deliver correct merchandise. However, delivery men refused to either wear footies or *** ...

#294776
Feb 05, 2012
319

Aquitain...
THE ROOMSTORE - Roomstore using your money to pay their own bills
5.0 12501 Patterson Avenue RichmondVA23238 (866) 287-3203

I submitted my initial complaint on this site on January 3. After the Roomstore Corporate Headquarters told us that the manufacturer stopped all deliveries to them because they we...

#294152
Feb 03, 2012
397
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Reviews 1-30 of 285

Related Information

Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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