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  • Aug 11
  • Furniture and Decor
  • Rochester, New York
  • The Roomstore Furniture
  • 19
  • REVIEW RATING 4/5

Purchased the 5 yr warrenty with our sofa that we pay alot of money for, the backs of the reclyners are breaking called to get it serviced, only to find out they are only in my area 2x a month on a tuesday morning i work night shift and i can only get them here in dec that is 4 months out still. Do not buy from the room store they have no honor or integrity for theier products or their word. So... Read more

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Have tried getting warranty issues resolved, but they never call back,or follow through. Add comment

  • Jul 20
  • Furniture and Decor
  • Scottsdale, Arizona
  • The Roomstore Furniture
  • 23
  • REVIEW RATING 4/5

Fabric needs replaced due to disraveling and called customer service. Someone came out and took pictures and said new fabric covers would be delivered within 4-6 weeks. This was 5 months ago!! I have called numerous times and keep getting the run around. They keep giving me a delivery date, then when the time comes they say they dont know why its not delivered, and will be here the following... Read more

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  • Jul 10
  • Furniture and Decor
  • Norfolk, Nebraska
  • Loveseat
  • 17
  • REVIEW RATING 4/5

Bought a couch and loveseat. Cushions on the couch started going flat a month after I had them. I called to set up an appointment someone called me back a week later. I made the appointment for a month and a half later. Put it in my phone and they called back a day before to say that they were coming and it wasn't the day they were supposed to. I went into the room store in Prescott Arizona spoke... Read more

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  • Jun 20
  • Furniture and Decor
  • Independence, Iowa
  • Leather Recliner
  • 41
  • REVIEW RATING 4/5

in Nov of 2014 we bought a couch from the store in casa grande the first side broke within 3 days it was an electric recliner took them over 2 didn't weeks to bring another this one had an odor smelled like a skunk of course some one came out and said they didn't smell anything my husband started getting sick and i was having headaches. I called someone who covers leather furniture and told him... Read more

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  • Jun 16
  • Furniture and Decor
  • Avondale, Arizona
  • Furniture
  • 28
  • REVIEW RATING 4/5

The warranty department sucks they *** and they decide if they are going to give you your paid warranty product. Also they can not get the address correct after waiting all day they call to tell you they have to reschedule because they are incompetent.then schedule on a day they know you are not home. And call to confirm the night before on a voicemail at closing time, so you can not call back... Read more

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  • Apr 27
  • Furniture and Decor
  • Mesa, Arizona
  • Leather Recliner
  • 67
  • REVIEW RATING 4/5

Pay via credit card so you can get your money back!!!! Check the names of the furniture, this place sells a bunch of junk unknown branded furniture from China. They used to have decent quality, however, it has gone COMPLETELY downhill. I would not even waste a moment with this company. So happy I paid via credit card so I was able to get my money back. I ordered 4 items. 2 items that were in... Read more

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  • Apr 19
  • Furniture and Decor
  • Sun City, Arizona
  • Furniture
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

After reading several of these posts its easy to establish the way this company runs its business. I too am in a likely position with their defective furniture, rude customer service, even having sexual advances made towards me while purchasing furniture, having them switch the mattress at the last minutes for a higher priced one, scribbling on the order paper so I couldn't figure out what the... Read more

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  • Apr 08
  • Furniture and Decor
  • Glendale, Arizona
  • Bedroom Set
  • 2
  • 2
  • 84
  • REVIEW RATING 5/5
The Roomstore - Review about Bedroom Set from Glendale, Arizona
1 of 2

Very poor customer service AFTER they take your money Bedroom set was rough wood on set that was delivered - I was told it was the type of wood so i went back and checked the display. It was smooth!! No one will return calls except clerks. Everyone above them is always out and won't call me back. this is *** furniture cost of bedroom set was 3000 yes thousand dollars. Could understand if it was... Read more

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  • Mar 13
  • Furniture and Decor
  • Mesa, Arizona
  • Recliner
  • 62
  • REVIEW RATING 4/5

we had a chair that broke. Called customer service, took them 2 months to send out someone to look at the product. Said they were going to ordert the part. TEN (10) DAYS later I get a call to say they are going to order the part!!!!!!! The worst customer service EVER!!!!! They don't tell you that the warranty is handled from a compnay out inTexas, that has to call a local guy to come out and... Read more

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