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  • Jun 20
  • Furniture and Decor
  • Independence, Iowa
  • Leather Recliner
  • 14
  • REVIEW RATING 4/5

in Nov of 2014 we bought a couch from the store in casa grande the first side broke within 3 days it was an electric recliner took them over 2 didn't weeks to bring another this one had an odor smelled like a skunk of course some one came out and said they didn't smell anything my husband started getting sick and i was having headaches. I called someone who covers leather furniture and told him... Read more

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  • Jun 16
  • Furniture and Decor
  • Avondale, Arizona
  • Furniture
  • 11
  • REVIEW RATING 4/5

The warranty department sucks they *** and they decide if they are going to give you your paid warranty product. Also they can not get the address correct after waiting all day they call to tell you they have to reschedule because they are incompetent.then schedule on a day they know you are not home. And call to confirm the night before on a voicemail at closing time, so you can not call back... Read more

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  • Apr 27
  • Furniture and Decor
  • Mesa, Arizona
  • Leather Recliner
  • 48
  • REVIEW RATING 4/5

Pay via credit card so you can get your money back!!!! Check the names of the furniture, this place sells a bunch of junk unknown branded furniture from China. They used to have decent quality, however, it has gone COMPLETELY downhill. I would not even waste a moment with this company. So happy I paid via credit card so I was able to get my money back. I ordered 4 items. 2 items that were in... Read more

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  • Apr 19
  • Furniture and Decor
  • Sun City, Arizona
  • Furniture
  • 45
  • REVIEW RATING 4/5

After reading several of these posts its easy to establish the way this company runs its business. I too am in a likely position with their defective furniture, rude customer service, even having sexual advances made towards me while purchasing furniture, having them switch the mattress at the last minutes for a higher priced one, scribbling on the order paper so I couldn't figure out what the... Read more

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  • Apr 08
  • Furniture and Decor
  • Glendale, Arizona
  • Bedroom Set
  • 2
  • 2
  • 72
  • REVIEW RATING 5/5
The Roomstore - Review about Bedroom Set from Glendale, Arizona
1 of 2

Very poor customer service AFTER they take your money Bedroom set was rough wood on set that was delivered - I was told it was the type of wood so i went back and checked the display. It was smooth!! No one will return calls except clerks. Everyone above them is always out and won't call me back. this is *** furniture cost of bedroom set was 3000 yes thousand dollars. Could understand if it was... Read more

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  • Mar 13
  • Furniture and Decor
  • Mesa, Arizona
  • Recliner
  • 53
  • REVIEW RATING 4/5

we had a chair that broke. Called customer service, took them 2 months to send out someone to look at the product. Said they were going to ordert the part. TEN (10) DAYS later I get a call to say they are going to order the part!!!!!!! The worst customer service EVER!!!!! They don't tell you that the warranty is handled from a compnay out inTexas, that has to call a local guy to come out and... Read more

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  • Feb 03
  • Furniture and Decor
  • Phoenix, Arizona
  • Loveseat
  • 95
  • REVIEW RATING 4/5

I was promised a delivery by February 1? 2014. We ordered a love seat and sofa. The love seat arrived but one half would not recline. I spoke to assistant Mgr. Frank Scriveri at the store on 30th Ave and northern in Phx. Az. I asked to pick up the love seat and to return our money because he had no clue when our shipment would arrive. He said that the mgr. of the store was the only one that could... Read more

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  • Jan 26
  • Furniture and Decor
  • Phoenix, Arizona
  • Sectional Sofa
  • 69
  • REVIEW RATING 4/5

purchased a sectional and had it delivered Sept. 2014. None of the sections on the sofa backs are the same height and there are gaps between the seats. Also material does not cover completely the back of three of the pieces so all the hard ware sticks out. Called Customer Service and it took two weeks for a man to show up concerning the complaint. He took some photo's with his cell phone and... Read more

Was this review helpful? 1 0

  • Jan 08
  • Furniture and Decor
  • Casa Grande, Arizona
  • Loveseat
  • 160
  • REVIEW RATING 4/5

Let me sum up our experience with the Fraud Store, I mean Room Store. We bought a Love Seat for $900 from them on 11/28/14 and it was supposed to be delivered no later than 12/10/14. Obviously we never received it and we were given a few more deliver by dates that never came to fruition. During the back and forth on deliver dates, we had to call them and ask as they never took the initiative... Read more

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  • Dec 03, 2014
  • Furniture and Decor
  • Phoenix, Arizona
  • Furniture
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

Had first furniture set delivered, found a hole in the couch a few days later. Called warranty dept set to deliver new piece. That piece was delivered a few days later, before the delivery guys got out of the subdivision another small hole was discovered. Does anyone inspect this before going out the door. Meanwhile to schedule the last two deliveries the staff doing that job were so rude about... Read more

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