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  • Dec 03
  • Furniture and Decor
  • Phoenix, Arizona
  • Furniture
  • 15
  • REVIEW RATING 4/5

Had first furniture set delivered, found a hole in the couch a few days later. Called warranty dept set to deliver new piece. That piece was delivered a few days later, before the delivery guys got out of the subdivision another small hole was discovered. Does anyone inspect this before going out the door. Meanwhile to schedule the last two deliveries the staff doing that job were so rude about... Read more

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  • Dec 01
  • Furniture and Decor
  • Prescott Valley, Arizona
  • Loveseat
  • 12
  • REVIEW RATING 4/5

I will not go into detail except to say I will be contacting the Attorney General about this stores business practices. I have never received such horrible customer service. They do not return calls they lie about warranty information. There is no follow up. The manager at the store level lied to us. They simply do not care . They must be aware at the corporate level that these websites exists... Read more

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  • Nov 04
  • Furniture and Decor
  • Living Room Set
  • 50
  • REVIEW RATING 4/5

We bought our living room set Nov. 2010 in the Towson Maryland store. The leather chair and the ottoman we bought was fine until recently. I was turning the chair to get behind it and I noticed it came off of the base. Upon further examination under the wood pedestal there is some kind of plastic ring that cracked and broke. It got very little heavy use. We have no children or animals and no... Read more

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  • Aug 20
  • Furniture and Decor
  • Warranty Honor
  • 89
  • REVIEW RATING 4/5

Ref; The Roomstore Alma School Rd Mesa Az Today 8/20 Wednesday, I heard back from their customer service manager Tim, he stated that the only cushions under warranty are the seats and after several minutes of splitting hairs I realized talking to Tim was a waste of time just as many other unsatisfied consumers have stated. Tim- Roomstore were not willing to budge. Oh Well, lesson learned.... Read more

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  • Aug 19
  • Furniture and Decor
  • Mesa, Arizona
  • Defective Cushions
  • 38
  • REVIEW RATING 4/5

Buyer Beware, Roomstore Alma School Rd Mesa AZ not only avoids honoring their warrantee, but their customer service Manager (Tim?) avoids returning calls. If you insist on making a purchase at the Alma School location demand that any and all warrantee information be specifically spelled out. Take the time to read, ask questions and don't assume. The Roomstore service pledge states that... Read more

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  • Aug 18
  • Furniture and Decor
  • Mesa, Arizona
  • Furniture Warranty
  • 1
  • 1
  • 70
  • REVIEW RATING 5/5

Martin S. Gold Canyon,AZ 8/17/2014 We Purchased several thousand dollars worth of furniture from the Alma School Rd RoomStore, in this particular case I have a problem with my $3500 leather sectional. Before I called customer service I read their enclosed warranty which states; "Our Service Pledge to You" The RoomStore also warrants all upholstery frames, cushions and springs for their... Read more

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  • Jul 21
  • Furniture and Decor
  • Phoenix, Arizona
  • Couch Purchase
  • 1
  • 1
  • 129
  • REVIEW RATING 5/5

On March 31st, we purchased our couch. Our experience at the store was very easy and our sales person seemed knowledgeable. We found a sectional that we liked and were able to customize it for ONLY a $100 more. Our sales person told us that we would have the couch within 4-6 weeks. After about 3 weeks I called the store to ask for the status of our couch. This is when all the problems started.... Read more

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  • Jul 15
  • Furniture and Decor
  • Prescott, Arizona
  • Furniture Warranty
  • 52
  • REVIEW RATING 3/5

Purchased a 5 year extended warranty. When the arm on the sofa split and we made a claim they refused to cover anything other than what the manufacturer already covered. Customer service Manager Tim Wilson was rude and made it clear that honoring the warranty was NOT the priority. Each time I spoke with them the reason for non coverage was different. First it was because the warranty was only 3... Read more

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  • Jun 29
  • Furniture and Decor
  • Artesia, New Mexico
  • Mattress Set
  • 49
  • REVIEW RATING 3/5

Purchased a bed and mattress set from the Casa Grande, AZ store on a Friday, set deliver for Sunday. Called and spoke with an associate who said that all my items were not delivered to the store then spoke with the manager who said a different manager in the store had it removed from the delivery truck the day of delivery. He offered $50 credit and delivery for Monday. I had already gotten rid of... Read more

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The casa grande room store is the last place I'd ever go back to shop the last time I was there the managerdtdropped drugs out of his pocket on to a couch and he still works there Add comment

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