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1.7 Based on 11 reviews
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  • Customers like
    • Phoney first impression 1
    • Salesperson 1
    • Salesperson heath 1
  • Customers don't like
    • Furniture quality 2
    • Product 1
    • Recliner is terrible and sectional is wearing out 1
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Bought a mattress 4 years ago from the Roomstore. The mattress warrant is for 10 years. I called the warranty department 4 months ago because the mattress is sagging and lost all its firmness. They sent an employee to look at it and he said it was sagging and the firmness was not there. I asked if they repaired the mattress and he said no, they replace it. I was to receive confirmation within 1 - 2 weeks. Someone from the roomstore called... Read more

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Between late 2012 & 2014, I purchased about $15,000 of furniture from The Roomstore at their Prescott, AZ location. I am generally pleased with the quality of merchandise & service. However, I just purchased a dining room set from them on 2/11/16 knowing they were in bankruptcy. There are a number of defects in the set which The Roomstore refuses to do anything about due to being in BK since I didn't find them until after the delivery... Read more

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I had a good experience with Heath the sales person however, warranty which I still have paid for...and I scheduled recently for furniture to be repaired, I called and set up an apt for 2/13 however unsure if they are coming because I called this week and they said refer to the website which tells really nothing. Are warranties being honored or not! If not, I hope for the reimbursement, because the salesperson said if your furniture breaks or... Read more

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We ordered a lounge chair in November for my daughter's birthday. Was promised seven days delivery. Now it is the new year and we have heard excuse after excuse. We paid in full for the chair, so I guess they are in no hurry to get us our chair. I will never buy another thing from this company. They are still in business, with advertising great delivery and great furniture. SO WHERE IS MY CHAIR? Lawyer or small claims court. Which would... Read more

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Today is January 8, 2016 and I was supposed to be having a seat replaced in the leather recliner I purchased from the Room Store. Came with a 5 year warranty! Started back in about June or July of 2015. Contacted them to explain what was going on and a representative of the company came out to visually view the chair. It was definitely a problem according to them and it would take about 6 - 8 weeks to get the replacement seat in. Okay no... Read more

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Don't purchase the warranty on the leather protection. They, tell you that your money will be reimbursed after 5 years. I, was given the story that my paperwork would come with the protection kit on delivery . BS , THIS IS PURE PROFIT FOR THE COMPANY. THEY CHANGED THEIR POLICY TO A GIFT CARD TO SPEND IN THEIR STORE ! I, TRIED BUT WAS NEVER GIVEN ANYTHING BACK. THEY MOVED OUT OF SAN ANTONIO . ANYONE ELSE WITH THIS PROBLEM ??? MAYBE A LAW... Read more

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We purchased leather furniture and the chair and ottoman didn't match the sofa and love seat. After sending them back 5 different times trying to get a match I told them I wanted my money back. Apparently they are filing bankruptcy and we won't be getting our money

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Bought $10000.00 in furniture from here, they advertise 5 year warranty guaranteed, yet when i call they say it is only 3 years, disgusting to advertise this and not fix furniture they sell even for such a huge purchase.

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Have spent a ton of money at the roomstore. We have had to return things it least once every time. They try to deliver things with dents and that are wrong! TOTALLY WRONG order! They deliver things that are less then what we paid for. THis happened 3 times. A Broyhill bed twice and a table now. THe table we are just getting our money back we are now done with the roomstore! The delivery guys wanted to not give the bed and just told us they... Read more

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Purchased the 5 yr warrenty with our sofa that we pay alot of money for, the backs of the reclyners are breaking called to get it serviced, only to find out they are only in my area 2x a month on a tuesday morning i work night shift and i can only get them here in dec that is 4 months out still. Do not buy from the room store they have no honor or integrity for theier products or their word. So in closing i payed extra for the 5 yr warrenty WHY? Read more

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